Computer software namely, computer software for correspondence, conducting surveys online, conducting surveys by call center, regular customer contact by e-mail, conducting customer satisfaction surveys by internet web site and call center, and customer issue resolution

'call':14,32 'center':15,33 'comput':1,4 'conduct':8,11,23 'contact':18 'correspond':7 'custom':17,24,35 'e':21 'e-mail':20 'internet':28 'issu':36 'mail':22 'name':3 'onlin':10 'regular':16 'resolut':37 'satisfact':25 'site':30 'softwar':2,5 'survey':9,12,26 'web':29

Conducting business and market research surveys namely, creating and sending rich text email communications; conducting customer satisfaction surveys by internet web site and call center; managing the process of resolving customer issues; and compiling, analyzing and reporting survey results and call center results

'analyz':35 'busi':2 'call':24,41 'center':25,42 'communic':14 'compil':34 'conduct':1,15 'creat':8 'custom':16,31 'email':13 'internet':20 'issu':32 'manag':26 'market':4 'name':7 'process':28 'report':37 'research':5 'resolv':30 'result':39,43 'rich':11 'satisfact':17 'send':10 'site':22 'survey':6,18,38 'text':12 'web':21

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