U.S. federal trademark · Serial No. 74625833 · Reg. No. 2072981
computer software for the tracking, routing, and resolving of problems and issues involved in any support or business process of a company by way of software with an embedded workflow engine, "spreadsheet-like" adaptability for tailoring the software to the needs of the company, computer software for maintaining statistics and generating reports, and client/server architecture that permits information exchange among users over a computer network, and instruction manuals for use therewith sold as a unit
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