printed instructional, educational and teaching materials in the area of dispute resolution, namely books; workbooks; loose leaf binders; manuals; handouts; role plays; charts; posters; presentation boards; illustration boards; signs; flash cards; checklist cards; information request cards; questionnaires; answer sheets; brochures; circular letters; newsletters; printed awards; and certificates

'answer':38 'area':9 'award':45 'binder':18 'board':26,28 'book':14 'brochur':40 'card':31,33,36 'certif':47 'chart':23 'checklist':32 'circular':41 'disput':11 'educ':3 'flash':30 'handout':20 'illustr':27 'inform':34 'instruct':2 'leaf':17 'letter':42 'loos':16 'manual':19 'materi':6 'name':13 'newslett':43 'play':22 'poster':24 'present':25 'print':1,44 'questionnair':37 'request':35 'resolut':12 'role':21 'sheet':39 'sign':29 'teach':5 'workbook':15

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