Internet/telephony software application for providing automated performance enhancement services for the healthcare industry Services include-- automated respondent messaging, clinical status assessment and reporting, measurement and reporting of quality indicators, analysis and reporting of performance, generation and delivery of automated management reports, and accreditation and regulatory compliance and reporting services Communication channels include Internet/e-mail, telephone, fax-input, POS connectivity

'accredit':43 'analysi':30 'applic':3 'assess':21 'autom':6,16,39 'channel':51 'clinic':19 'communic':50 'complianc':46 'connect':59 'deliveri':37 'enhanc':8 'fax':56 'fax-input':55 'generat':35 'healthcar':12 'includ':15,52 'indic':29 'industri':13 'input':57 'internet/e-mail':53 'internet/telephony':1 'manag':40 'measur':24 'messag':18 'perform':7,34 'pos':58 'provid':5 'qualiti':28 'regulatori':45 'report':23,26,32,41,48 'respond':17 'servic':9,14,49 'softwar':2 'status':20 'telephon':54

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