Computer software, namely, software for information and knowledge management for call or contact centers, sales professionals or staff, or line support personnel, content management, taxonomy management, database management, collaboration, messaging, groupware, portals, text processing and text analysis, data mining, data modeling, data visualization, analysis of data, simulation, expert systems, and/or artificial intelligence, sold as a unit

'analysi':37,44 'and/or':50 'artifici':51 'call':11 'center':14 'collabor':29 'comput':1 'contact':13 'content':23 'data':38,40,42,46 'databas':27 'expert':48 'groupwar':31 'inform':6 'intellig':52 'knowledg':8 'line':20 'manag':9,24,26,28 'messag':30 'mine':39 'model':41 'name':3 'personnel':22 'portal':32 'process':34 'profession':16 'sale':15 'simul':47 'softwar':2,4 'sold':53 'staff':18 'support':21 'system':49 'taxonomi':25 'text':33,36 'unit':56 'visual':43

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