computer software and user manuals, all sold as a unit, for use in voice and information processing, namely automated information retrieval and delivery via computer and telecommunications networks, including automated fulfillment of phone, fax and electronic message inquiries; automated voice and data communications triggered by scheduled and unscheduled database events, electronic message transmissions, and phone calls; and automated creation and formatting of data, text, image and voice information

'autom':19,30,39,58 'call':56 'communic':43 'comput':1,25 'creation':59 'data':42,63 'databas':49 'deliveri':23 'electron':36,51 'event':50 'fax':34 'format':61 'fulfil':31 'imag':65 'includ':29 'inform':16,20,68 'inquiri':38 'manual':5 'messag':37,52 'name':18 'network':28 'phone':33,55 'process':17 'retriev':21 'schedul':46 'softwar':2 'sold':7 'telecommun':27 'text':64 'transmiss':53 'trigger':44 'unit':10 'unschedul':48 'use':12 'user':4 'via':24 'voic':14,40,67

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