computer software programs for use in telecommunications which utilize graphical user interface tools to provide system statistics and advanced reporting data regarding call center performance; and computer software programs and manuals therefor sold as a unit for use in telecommunications which utilize graphical user interface tools to provide system statistics and advanced reporting data regarding call center performance

'advanc':19,52 'call':23,56 'center':24,57 'comput':1,27 'data':21,54 'graphic':10,43 'interfac':12,45 'manual':31 'perform':25,58 'program':3,29 'provid':15,48 'regard':22,55 'report':20,53 'softwar':2,28 'sold':33 'statist':17,50 'system':16,49 'telecommun':7,40 'therefor':32 'tool':13,46 'unit':36 'use':5,38 'user':11,44 'util':9,42

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