Downloadable computer programs, namely an interactive natural language processing knowledge base used to build and customize interactive conversational mechanisms in the form of an animated or virtual character, which assist users of customer service web sites, for use in real-time Internet relay communications platforms

'anim':25 'assist':30 'base':11 'build':14 'charact':28 'communic':45 'comput':2 'convers':18 'custom':16,33 'download':1 'form':22 'interact':6,17 'internet':43 'knowledg':10 'languag':8 'mechan':19 'name':4 'natur':7 'platform':46 'process':9 'program':3 'real':41 'real-tim':40 'relay':44 'servic':34 'site':36 'time':42 'use':12,38 'user':31 'virtual':27 'web':35

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