Computer software for use in collecting static and dynamic information from personal and networked computers, for diagnosing and automatically correcting software problems, for alerting users of the need for service intervention to correct software problems, and for directing service personnel as to the corrective measures required to correct software problems in the fields of computer software support and quality control

'alert':24 'automat':19 'collect':6 'comput':1,15,55 'control':60 'correct':20,33,44,48 'diagnos':17 'direct':38 'dynam':9 'field':53 'inform':10 'intervent':31 'measur':45 'need':28 'network':14 'person':12 'personnel':40 'problem':22,35,50 'qualiti':59 'requir':46 'servic':30,39 'softwar':2,21,34,49,56 'static':7 'support':57 'use':4 'user':25

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