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business consultancy services

Computer software for use in the field of call center operations, namely, software for managing, routing, and monitoring telephone calls and other inquiries between customers and customer service call centers and agents; computer software for use in the field of call center operations, namely, software for managing, tracking and reporting customer calls and inquiries; computer software for use in the field of call center operations, namely, software for communicating and facilitating the exchange of information between businesses and their customer service agents and call centers in real time; computer software for use in the field of call center operations, namely, software for remotely monitoring call centers; computer software for use in the field of call center operations, namely, software for enabling communication between call center managers and agents; computer software for use in the field of call center operations, namely, software for routing callers across multiple sites and multiple call center technologies; computer software for use in the field of call center operations, namely, software for facilitating customer self-help through interactive text, multimedia, online forums, and online communities; computer software for use in the field of call center operations, namely, software for disseminating customer service messages to customers via SMS, email, [ telephone, ] and other electronic means; computer software for the aggregation, discovery, management, and analysis of data; computer software to facilitate collaboration and decision making for businesses

Printed matter and printed publications, namely, brochures, white papers, [ newsletters, ] and reports [, books, journals, and magazines ] relating to [ computers, ] computer programs [, computer hardware, computer software, ] and data processing [, and information technology infrastructure systems ]

[ Software as a service (SAAS) services featuring software in the field of call center management for operating and managing call centers; ] software as a service (SAAS) services featuring software for managing, routing, and monitoring telephone calls and other inquiries between customers and customer service call centers and agents; software as a service (SAAS) services featuring software for managing, tracking and reporting customer calls and inquiries; software as a service (SAAS) services featuring software for communicating and facilitating the exchange of information between businesses and their customer service agents and call centers in real time; [ software as a service (SAAS) services featuring software for remotely monitoring call centers; ] software as a service (SAAS) services featuring software for enabling communication between call center managers and agents; software as a service (SAAS) services featuring software for routing callers across multiple sites and multiple call center technologies; [ software as a service (SAAS) services featuring software for facilitating customer self-help through interactive text, multimedia, online forums, and online communities; ] software as a service (SAAS) services featuring software for disseminating customer service messages to customers via SMS, email, [ telephone, ] and other electronic means; software as a service (SAAS) services featuring software for the aggregation, discovery, management and analysis of data; software as a service (SAAS) services featuring software for facilitating collaboration and decision making for businesses; computer software consulting services