Providing on-line non-downloadable computer software for streaming protocol integration to monitor interactions for biometrics, transcription, recording, agent coaching, speech analytics, and sentiment analysis; providing on-line non-downloadable computer software for use in streaming conversation audio to third-party services

'agent':21 'analysi':27 'analyt':24 'audio':42 'biometr':18 'coach':22 'comput':8,35 'convers':41 'download':7,34 'integr':13 'interact':16 'line':4,31 'monitor':15 'non':6,33 'non-download':5,32 'on-lin':2,29 'parti':46 'protocol':12 'provid':1,28 'record':20 'sentiment':26 'servic':47 'softwar':9,36 'speech':23 'stream':11,40 'third':45 'third-parti':44 'transcript':19 'use':38

FORMERLY Genesys Telecommunications Laboratories, Inc.

AUDIOHOOK

Owners

Goods & Services