computerized database management featuring a tool that automatically tracks a customized collection of information, namely, connections to specific numbers, services, URLs, data usage activities, caller and operator action, that correlates events via call sequence number (CSN) and that presents summary reports of actions in a telephony portal environment

'action':28,43 'activ':24 'automat':8 'call':33 'caller':25 'collect':12 'computer':1 'connect':16 'correl':30 'csn':36 'custom':11 'data':22 'databas':2 'environ':48 'event':31 'featur':4 'inform':14 'manag':3 'name':15 'number':19,35 'oper':27 'portal':47 'present':39 'report':41 'sequenc':34 'servic':20 'specif':18 'summari':40 'telephoni':46 'tool':6 'track':9 'url':21 'usag':23 'via':32

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