Computer software, namely, enterprise service management software for use by, technology management, technology maintenance, human resource, finance, sales and related business professionals to fulfill service requests submitted by employees, contractors, and related personnel; Computer software, namely, enterprise service management software for use by employees, contractors and related personnel to obtain automated answers to common questions, as well as to receive, process and manage routine service requests

'answer':52 'autom':51 'busi':21 'common':54 'comput':1,34 'contractor':30,45 'employe':29,44 'enterpris':4,37 'financ':17 'fulfil':24 'human':15 'mainten':14 'manag':6,12,39,63 'name':3,36 'obtain':50 'personnel':33,48 'process':61 'profession':22 'question':55 'receiv':60 'relat':20,32,47 'request':26,66 'resourc':16 'routin':64 'sale':18 'servic':5,25,38,65 'softwar':2,7,35,40 'submit':27 'technolog':11,13 'use':9,42 'well':57

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