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Software as a service (SAAS) services featuring software for use in managing and connecting customers using self-service on the internet, mobile communications, and social or voice channels, to the appropriate internal resource in a company who can help that customer by identifying and coordinating queue position, communication routing and call back

Downloadable software for use in managing and connecting customers using self-service on the internet, mobile communications, and social or voice channels, to the appropriate internal resource in a company who can help that customer by identifying and coordinating queue position and communication routing