Downloadable computer software for connecting electronic communications, namely, telephone-based communications, text-based communications, instant message-based communication, and social media-based communications, with sources of data containing information related to the communication source

'base':11,15,20,26 'communic':7,12,16,21,27,37 'comput':2 'connect':5 'contain':32 'data':31 'download':1 'electron':6 'inform':33 'instant':17 'media':25 'media-bas':24 'messag':19 'message-bas':18 'name':8 'relat':34 'social':23 'softwar':3 'sourc':29,38 'telephon':10 'telephone-bas':9 'text':14 'text-bas':13

Software as a service (SAAS) services featuring software for capturing, analyzing, and generating data associated with communications for enhancing customer engagement and experience

'analyz':11 'associ':15 'captur':10 'communic':17 'custom':20 'data':14 'engag':21 'enhanc':19 'experi':23 'featur':7 'generat':13 'saa':5 'servic':4,6 'softwar':1,8

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