Software as a service (SAAS) services featuring software using artificial intelligence for tracking, transcribing, summarizing, and analyzing telephone calls, including speech recognition; Software as a service (SAAS) services featuring software using artificial intelligence and machine learning to score telephone calls and to generate analytics and insights regarding call handling, call outcomes, and customer-service performance; Software as a service (SAAS) services featuring software that provides insights and reporting derived from telephone-call analysis for staff training, quality assurance, and improving customer interactions.

'analysi':75 'analyt':44 'analyz':17 'artifici':10,32 'assur':80 'call':19,40,48,50,74 'custom':54,83 'customer-servic':53 'deriv':70 'featur':7,29,63 'generat':43 'handl':49 'improv':82 'includ':20 'insight':46,67 'intellig':11,33 'interact':84 'learn':36 'machin':35 'outcom':51 'perform':56 'provid':66 'qualiti':79 'recognit':22 'regard':47 'report':69 'saa':5,27,61 'score':38 'servic':4,6,26,28,55,60,62 'softwar':1,8,23,30,57,64 'speech':21 'staff':77 'summar':15 'telephon':18,39,73 'telephone-cal':72 'track':13 'train':78 'transcrib':14 'use':9,31

CALLER IQ

Owner

Goods & Services