Application Service Provider (ASP) featuring software for use in providing enterprise and contact center telecommunications, communications, operations, and management functions, namely call routing and handling, outbound dialing and campaign management, call monitoring and recording, interactive voice response, interactive speech, real-time transaction processing, n-way and multi-party conferencing, agent supervision, agent scripting, agent management, database management, data capture and logging, real-time and historical reporting, and third-party database and application integration, for use in the handling of customer contact transactions via telephone, facsimile, modem, email, web, and mobile mediums.

'agent':53,55,57 'applic':1,77 'asp':4 'call':22,31 'campaign':29 'captur':62 'center':14 'communic':16 'conferenc':52 'contact':13,86 'custom':85 'data':61 'databas':59,75 'dial':27 'email':92 'enterpris':11 'facsimil':90 'featur':5 'function':20 'handl':25,83 'histor':69 'integr':78 'interact':35,38 'log':64 'manag':19,30,58,60 'medium':96 'mobil':95 'modem':91 'monitor':32 'multi':50 'multi-parti':49 'n':46 'n-way':45 'name':21 'oper':17 'outbound':26 'parti':51,74 'process':44 'provid':3,10 'real':41,66 'real-tim':40,65 'record':34 'report':70 'respons':37 'rout':23 'script':56 'servic':2 'softwar':6 'speech':39 'supervis':54 'telecommun':15 'telephon':89 'third':73 'third-parti':72 'time':42,67 'transact':43,87 'use':8,80 'via':88 'voic':36 'way':47 'web':93

CALLPORT

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Goods & Services