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Software components for use in automating corporate data centers, storage and systems management software, for managing and monitoring computer hardware, software and network infrastructure and to provide ways to standardize, enforce and adapt the better practices such as service catalogs listing out-of-the-box services that form the core of information technology department services provided in most companies and service management which makes the service catalog actionable through the entire chain of service delivery thereby enabling information technology departments to better serve customers while reducing the bottom line thereby assisting information technology departments to automate their processes providing information technology to users and turn into service-oriented delivery organizations