TELEPHONIC APPLICATION COMPUTER SOFTWARE FOR MONITORING, RECORDING, TRACKING, AND MANAGING TELEPHONE CONVERSATIONS FOR USE IN EVALUATING AND IMPROVING THE EFFECTIVENESS OF CALL CENTER AGENTS, CUSTOMER SERVICE REPRESENTATIVES, AND USERS OF COMPUTER NETWORKS

'agent':24 'applic':2 'call':22 'center':23 'comput':3,31 'convers':12 'custom':25 'effect':20 'evalu':16 'improv':18 'manag':10 'monitor':6 'network':32 'record':7 'repres':27 'servic':26 'softwar':4 'telephon':1,11 'track':8 'use':14 'user':29

CHRONICLE

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