COMPUTER SOFTWARE, NAMELY, FOR USE IN DATABASE MANAGEMENT (SPECIFICALLY, CUSTOMER RELATIONSHIP MANAGEMENT FOR MAINTAINING DETAILED INFORMATION ABOUT CUSTOMERS, INCLUDING DEMOGRAPHICS, INTERESTS, SKILLS AND TRANSACTION HISTORY) AND FOR USE IN COMPUTER E-COMMERCE TO ALLOW USERS TO PERFORM ELECTRONIC BUSINESS TRANSACTIONS VIA A GLOBAL COMPUTER NETWORK, IN THE FIELDS OF BUSINESS, GOVERNMENT, EDUCATION AND NON-PROFIT ORGANIZATIONS, AND DOCUMENTATION, HANDBOOKS, CATALOGUES, OPERATING INSTRUCTIONS, WORK INSTRUCTIONS, AND MANUALS SOLD AS A UNIT

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