Providing temporary use of non-downloadable cloud-based software for generative artificial intelligence to evaluate, manage and improve agent performance at contact centers and to improve agent retainment at contact centers, to fully automate agent evaluation scoring at contact centers, to automate the creation of standards and measure compliance against standard operating procedures at contact centers, and to search transcripts as well as other conversation metadata to extract insights at contact centers

'agent':21,29,37 'artifici':14 'autom':36,44 'base':10 'center':25,33,42,58,74 'cloud':9 'cloud-bas':8 'complianc':51 'contact':24,32,41,57,73 'convers':67 'creation':46 'download':7 'evalu':17,38 'extract':70 'fulli':35 'generat':13 'improv':20,28 'insight':71 'intellig':15 'manag':18 'measur':50 'metadata':68 'non':6 'non-download':5 'oper':54 'perform':22 'procedur':55 'provid':1 'retain':30 'score':39 'search':61 'softwar':11 'standard':48,53 'temporari':2 'transcript':62 'use':3 'well':64

COACHINGAI

Owner

Goods & Services