Computer programs, namely an interactive natural language processing knowledge base used to build and customize interactive, virtual beings, which assist, answer questions and provide information in a conversational manner to users of web sites relating to organizations and municipalities, for use in real time internet relay communications platforms

'answer':21 'assist':20 'base':10 'be':18 'build':13 'communic':47 'comput':1 'convers':28 'custom':15 'inform':25 'interact':5,16 'internet':45 'knowledg':9 'languag':7 'manner':29 'municip':39 'name':3 'natur':6 'organ':37 'platform':48 'process':8 'program':2 'provid':24 'question':22 'real':43 'relat':35 'relay':46 'site':34 'time':44 'use':11,41 'user':31 'virtual':17 'web':33

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