Computer software for the field of warehousing and distribution, to manage transactional data, provide statistical analysis, and produce notifications and reports; Computer software for use in customer relationship management (CRM); Computer telephony software; Downloadable computer software for unified communications which includes inbound, outbound, automatic call distributor, interactive voice response, e-mail, chat, agent scripting, private branch exchange, supervisory monitoring and recording functions, and customer relationship management for use in small businesses, large businesses, customer service contact centers, or any establishment that needs call center services as described herein

'agent':54 'analysi':16 'automat':44 'branch':57 'busi':72,74 'call':45,84 'center':78,85 'chat':53 'communic':39 'comput':1,22,31,35 'contact':77 'crm':30 'custom':27,65,75 'data':13 'describ':88 'distribut':9 'distributor':46 'download':34 'e':51 'e-mail':50 'establish':81 'exchang':58 'field':5 'function':63 'herein':89 'inbound':42 'includ':41 'interact':47 'larg':73 'mail':52 'manag':11,29,67 'monitor':60 'need':83 'notif':19 'outbound':43 'privat':56 'produc':18 'provid':14 'record':62 'relationship':28,66 'report':21 'respons':49 'script':55 'servic':76,86 'small':71 'softwar':2,23,33,36 'statist':15 'supervisori':59 'telephoni':32 'transact':12 'unifi':38 'use':25,69 'voic':48 'wareh':7

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