Computer software for facilitating interactive communication over a global computer information network and other networks; and for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer contact management

'central':36 'communic':6,22 'comput':1,10 'contact':43 'control':21 'custom':42 'direct':19 'facilit':4 'field':40 'global':9 'inform':11,23 'interact':5,26 'locat':37 'manag':44 'network':12,15 'organ':18 'remot':28,32 'site':29,33 'softwar':2 'task':24

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Goods & Services