computer software, namely, software used to manage and integrate workforce operations, namely, forecasting workforce requirements, real-time decision support, staffing requirements, monitoring adherence to schedules, developing job competency models, managing, assessing, training, and on-line candidate screening and recruiting for contact centers and business process outsourcing centers

'adher':24 'assess':32 'busi':46 'candid':38 'center':44,49 'compet':29 'comput':1 'contact':43 'decis':19 'develop':27 'forecast':13 'integr':9 'job':28 'line':37 'manag':7,31 'model':30 'monitor':23 'name':3,12 'on-lin':35 'oper':11 'outsourc':48 'process':47 'real':17 'real-tim':16 'recruit':41 'requir':15,22 'schedul':26 'screen':39 'softwar':2,4 'staf':21 'support':20 'time':18 'train':33 'use':5 'workforc':10,14

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