CONTINUOUS CUSTOMER INTERACTION

Owner

Goods & Services

Fulfillment services, including product and document shipping.

Computer software for post-purchase customer care assistance; computer software for facilitating product rebate processing; computer software for providing extended warranties via a global computer network; computer software for facilitating product registration via a global computer network; computer software for providing on-line product manuals via a global computer network; computer software, namely product manuals stored in computer-readable format; computer software for product testing via a global computer network; computer software for product demonstration; computer software for the demonstration of product installation and servicing; compute software for the demonstration of product installation and servicing via a global computer network.

Product demonstration services; product installation demonstration services; product repair demonstration services.

Promotion management services.

Customer care services; providing customer care services via a global computer network; software development and conversion services, including the conversion of product manuals, product demonstrations, and product installation guides into a computer-readable format; hosting services for on-line manuals accessible via a global computer network; providing product purchasing opportunities in conjunction with customer care services via a global computer network; providing on-line product purchasing opportunities in conjunction with rebate processing services via a global computer network; computer software development and conversion services.

Customer relationship management services; customer service management services; product registration services; providing product registration services via a global computer network; providing customer service and product inquiry services via telephone for others; product rebate processing and fulfillment services for others; providing product rebate processing services via a global computer network.