Computer services, namely, application development, design, production, installation and maintenance of computer software in the field of interactive communication, namely, contact center software, namely, telephony and voice over internet protocol based interactive voice response systems, and touchtone, text to speech and speech software; advanced contact center software, namely automatic call directing, computer telephony integration, skill based routing, predictive dialing, outbound calling and agent scheduled call back software

'advanc':44 'agent':63 'applic':4 'automat':49 'back':66 'base':31,56 'call':50,61,65 'center':22,46 'communic':19 'comput':1,12,52 'contact':21,45 'design':6 'develop':5 'dial':59 'direct':51 'field':16 'instal':8 'integr':54 'interact':18,32 'internet':29 'mainten':10 'name':3,20,24,48 'outbound':60 'predict':58 'product':7 'protocol':30 'respons':34 'rout':57 'schedul':64 'servic':2 'skill':55 'softwar':13,23,43,47,67 'speech':40,42 'system':35 'telephoni':25,53 'text':38 'touchton':37 'voic':27,33

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