customer relationship management computer software programs, namely computer software programs that allow telecommunications, cable, video, telephony and data companies to facilitate and predict customer profit by immediately identifying when a cross-sell or up-sell offer should be extended and identifying which offer is most likely to be accepted

'accept':51 'allow':12 'cabl':14 'compani':19 'comput':4,8 'cross':32 'cross-sel':31 'custom':1,24 'data':18 'extend':41 'facilit':21 'identifi':28,43 'immedi':27 'like':48 'manag':3 'name':7 'offer':38,45 'predict':23 'profit':25 'program':6,10 'relationship':2 'sell':33,37 'softwar':5,9 'telecommun':13 'telephoni':16 'up-sel':35 'video':15

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