Customer process orchestration combines people, process and technology at corporations that have large retail customer bases with advanced customer-centric business capabilities in order to orchestrate strategic customer contact to expand individual customer economic contribution; Customer process orchestration uses strategy and tactics development, data management and analysis, business process reengineering, organizational change management, architectures, deployment plans, program management functions, technology planning, piloting and implementation

'advanc':18 'analysi':48 'architectur':55 'base':16 'busi':22,49 'capabl':23 'centric':21 'chang':53 'combin':4 'contact':30 'contribut':36 'corpor':10 'custom':1,15,20,29,34,37 'customer-centr':19 'data':45 'deploy':56 'develop':44 'econom':35 'expand':32 'function':60 'implement':65 'individu':33 'larg':13 'manag':46,54,59 'orchestr':3,27,39 'order':25 'organiz':52 'peopl':5 'pilot':63 'plan':57,62 'process':2,6,38,50 'program':58 'reengin':51 'retail':14 'strateg':28 'strategi':41 'tactic':43 'technolog':8,61 'use':40

CUSTOMER PROCESS ORCHESTRATION

Owner

Goods & Services