Providing temporary use of non-downloadable computer software for use in customer relationship management, namely, software that facilitates inbound and outbound omnichannel interactions with customers using advanced routing, analytics, self service capabilities, and interactive voice response (IVR) leveraging artificial intelligence, speech recognition, recording and storage of customer interactions, managing and optimizing the employee workforce

'advanc':28 'analyt':30 'artifici':40 'capabl':33 'comput':8 'custom':13,26,48 'download':7 'employe':54 'facilit':19 'inbound':20 'intellig':41 'interact':24,35,49 'ivr':38 'leverag':39 'manag':15,50 'name':16 'non':6 'non-download':5 'omnichannel':23 'optim':52 'outbound':22 'provid':1 'recognit':43 'record':44 'relationship':14 'respons':37 'rout':29 'self':31 'servic':32 'softwar':9,17 'speech':42 'storag':46 'temporari':2 'use':3,11,27 'voic':36 'workforc':55

CX100

Owners

Goods & Services