computer software for real-time collection and analysis of customer interaction across web, mobile, call centre, kiosk, social media and other electronic channels for patterns indicative of a positive or negative experience, and initiating an immediate response defined in the configuration of the computer software by e-mail, text message or telephone in order to proactively resolve customer difficulties, improve customer retention and loyalty

'across':13 'analysi':9 'call':16 'centr':17 'channel':24 'collect':7 'comput':1,45 'configur':42 'custom':11,60,63 'defin':39 'difficulti':61 'e':49 'e-mail':48 'electron':23 'experi':33 'immedi':37 'improv':62 'indic':27 'initi':35 'interact':12 'kiosk':18 'loyalti':66 'mail':50 'media':20 'messag':52 'mobil':15 'negat':32 'order':56 'pattern':26 'posit':30 'proactiv':58 'real':5 'real-tim':4 'resolv':59 'respons':38 'retent':64 'social':19 'softwar':2,46 'telephon':54 'text':51 'time':6 'web':14

CXENGAGE

Owners

Goods & Services