printed training materials, namely books, workbooks, coach's guides, leadership guides, manuals, reference materials, newsletters, and charts in the field of human interaction skills used in customer service, sales and leadership for business

'book':5 'busi':33 'chart':17 'coach':7 'custom':27 'field':20 'guid':9,11 'human':22 'interact':23 'leadership':10,31 'manual':12 'materi':3,14 'name':4 'newslett':15 'print':1 'refer':13 'sale':29 'servic':28 'skill':24 'train':2 'use':25 'workbook':6

Computer software, namely software to facilitate computer-based training in the field of customer service and sales; and audio and visual products, namely prerecorded audio cassettes, compact discs featuring human interaction skills used in customer service, sales and leadership training information for business

'audio':20,26 'base':9 'busi':44 'cassett':27 'compact':28 'comput':1,8 'computer-bas':7 'custom':15,36 'disc':29 'facilit':6 'featur':30 'field':13 'human':31 'inform':42 'interact':32 'leadership':40 'name':3,24 'prerecord':25 'product':23 'sale':18,38 'servic':16,37 'skill':33 'softwar':2,4 'train':10,41 'use':34 'visual':22

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