Software as a service (SAAS) services featuring software using artificial intelligence (AI) for analyzing and classifying customer support cases in real time, namely, assessing urgency, sentiment, and complexity of customer inquiries and routing cases to appropriate support teams

'ai':12 'analyz':14 'appropri':36 'artifici':10 'assess':24 'case':19,34 'classifi':16 'complex':28 'custom':17,30 'featur':7 'inquiri':31 'intellig':11 'name':23 'real':21 'rout':33 'saa':5 'sentiment':26 'servic':4,6 'softwar':1,8 'support':18,37 'team':38 'time':22 'urgenc':25 'use':9

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