DEFEND

Owners

Goods & Services

Arranging for the repair or replacement of damaged tires and wheels for others; Business marketing services and business management services targeted towards businesses primarily in the field of tire and wheel sales and repair and roadside assistance programs; Cooperative and direct marketing services in connection with services, equipment and programs for repair and replacement of tires; Customer relationship management services; Administration, billing, and reconciliation of accounts for clients; Providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; Customer service in the field of responding to clients' customers' inquiries and issues relating to such clients' automotive products and services; Telemarketing services; customer acquisition services, namely, inbound upselling and cross-selling of clients' products and services; Staffing services, namely, staffing technical and support employees; Business management consulting and advisory services; Design of advertising material; Scheduling of warranted auto repair for others

Providing warranties for the damage repair or replacement of tires and wheels; Providing warranties on aftermarket tire and wheel repairs, road hazard warranties for new and used motor vehicles and administration of those warranties; Adjusting and collecting insurance damage claims; Providing extended warranties on automobile parts, tires, and workmanship of tire and wheel repairs; Underwriting warranty programs in the fields of tires and automotive parts; Insurance services related to automobiles, namely, cost reimbursement for services performed by others for emergency roadside assistance, towing services, and repair of tire and wheels; Providing underwriting warranty programs for automobile dealers in the field of insurance, namely, mechanical protection, roadside assistance, maintenance protection, and tire protection