Printed material, namely, syllabi, illustrations, printed charts, practical exercise books, exam review materials, namely, manuals, workbooks, review notes, self assessment tests and quizzes, instructor notes, study guides, curriculum guides, teaching guides, reference guides, sample exams, pamphlets, books and teaching and course materials in the field of service management training and performance

'assess':20 'book':10,37 'chart':7 'cours':41 'curriculum':28 'exam':11,35 'exercis':9 'field':45 'guid':27,29,31,33 'illustr':5 'instructor':24 'manag':48 'manual':15 'materi':2,13,42 'name':3,14 'note':18,25 'pamphlet':36 'perform':51 'practic':8 'print':1,6 'quizz':23 'refer':32 'review':12,17 'sampl':34 'self':19 'servic':47 'studi':26 'syllabi':4 'teach':30,39 'test':21 'train':49 'workbook':16

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