Computer software, namely software operable to provide instance resiliency for prioritized and automated failover; software for instance failover, virtual machine failover and multisite instance failover

'autom':13 'comput':1 'failov':14,18,21,25 'instanc':8,17,24 'machin':20 'multisit':23 'name':3 'oper':5 'priorit':11 'provid':7 'resili':9 'softwar':2,4,15 'virtual':19

Technical support services associated with software operable to provide instance resiliency for prioritized and automated failover, namely, troubleshooting software issues; failover administration, and troubleshooting of web and database instances; providing back-up computer programs and facilities; 24/7 service desk/help desk services for IT infrastructure, operating systems, database systems, and web applications

'24/7':38 'administr':22 'applic':52 'associ':4 'autom':15 'back':32 'back-up':31 'comput':34 'databas':28,48 'desk':41 'desk/help':40 'facil':37 'failov':16,21 'infrastructur':45 'instanc':10,29 'issu':20 'name':17 'oper':7,46 'priorit':13 'program':35 'provid':9,30 'resili':11 'servic':3,39,42 'softwar':6,19 'support':2 'system':47,49 'technic':1 'troubleshoot':18,24 'web':26,51

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