Computer software, namely, software operable to provide instance resiliency for prioritized and automated failover; software for establishing and managing instance failover, virtual machine failover and multisite instance failover

'autom':13 'comput':1 'establish':17 'failov':14,21,24,28 'instanc':8,20,27 'machin':23 'manag':19 'multisit':26 'name':3 'oper':5 'priorit':11 'provid':7 'resili':9 'softwar':2,4,15 'virtual':22

Technical support services, namely, troubleshooting software issues in the field of software operable to provide instance resiliency for prioritized and automated failover; technical support services, namely, troubleshooting of failover administration, and web and database instances; Technical support, namely, providing back-up computer programs and facilities; Technical support, namely, providing 24/7 service desk / help desk services for IT infrastructure, operating systems, database systems and web applications

'24/7':51 'administr':30 'applic':66 'autom':21 'back':41 'back-up':40 'comput':43 'databas':34,62 'desk':53,55 'facil':46 'failov':22,29 'field':10 'help':54 'infrastructur':59 'instanc':16,35 'issu':7 'name':4,26,38,49 'oper':13,60 'priorit':19 'program':44 'provid':15,39,50 'resili':17 'servic':3,25,52,56 'softwar':6,12 'support':2,24,37,48 'system':61,63 'technic':1,23,36,47 'troubleshoot':5,27 'web':32,65

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