pre-recorded software on CD-ROMs, magnetic tape and diskettes and manuals sold as a unit and computer software that is downloadable from a remote computer site for accounting, bookkeeping, tax, employee information management, employee benefits, employee insurance, payroll management services, customer support service, namely, the tracking, analysis, management, resolution and research of customer inquiries, and human resources applications

'account':31 'analysi':50 'applic':61 'benefit':38 'bookkeep':32 'cd':7 'cd-rom':6 'comput':20,28 'custom':44,56 'diskett':12 'download':24 'employe':34,37,39 'human':59 'inform':35 'inquiri':57 'insur':40 'magnet':9 'manag':36,42,51 'manual':14 'name':47 'payrol':41 'pre':2 'pre-record':1 'record':3 'remot':27 'research':54 'resolut':52 'resourc':60 'rom':8 'servic':43,46 'site':29 'softwar':4,21 'sold':15 'support':45 'tape':10 'tax':33 'track':49 'unit':18

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