computer software programs, namely, application software that improves the performance and functionality of databases and that enables businesses to establish and monitor service level management agreements between information technology departments and other business units

'agreement':26 'applic':5 'busi':18,33 'comput':1 'databas':14 'depart':30 'enabl':17 'establish':20 'function':12 'improv':8 'inform':28 'level':24 'manag':25 'monitor':22 'name':4 'perform':10 'program':3 'servic':23 'softwar':2,6 'technolog':29 'unit':34

EMPIRICAL

Owner

Goods & Services