computer software program for use in the field of web-based workforce management, namely, a central interface in the nature of a knowledge-base for a call center with employee-related functions, namely, employee scheduling and demand forecasting, employee profile management, staff development, time keeping, communications, human resource tools and data reporting

'base':12,26 'call':29 'center':30 'central':17 'communic':49 'comput':1 'data':54 'demand':40 'develop':46 'employe':33,37,42 'employee-rel':32 'field':8 'forecast':41 'function':35 'human':50 'interfac':18 'keep':48 'knowledg':25 'knowledge-bas':24 'manag':14,44 'name':15,36 'natur':21 'profil':43 'program':3 'relat':34 'report':55 'resourc':51 'schedul':38 'softwar':2 'staff':45 'time':47 'tool':52 'use':5 'web':11 'web-bas':10 'workforc':13

EMPLEX

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