software, namely programs to enable CRM (Customer Relations Management), programs multimedia inbound/outbound communication platform, programs for CTI (Computer Telephony Integration), programs for creating personalized, interactive e-mail campaigns, programs for personalizingweb sites, programs for data analysis, programs for enabling a telemarketing center, programs for enabling a web center (including file transfer, push screen, chat line, white board functions)

'analysi':37 'board':58 'campaign':29 'center':43,49 'chat':55 'communic':13 'comput':18 'creat':23 'crm':6 'cti':17 'custom':7 'data':36 'e':27 'e-mail':26 'enabl':5,40,46 'file':51 'function':59 'inbound/outbound':12 'includ':50 'integr':20 'interact':25 'line':56 'mail':28 'manag':9 'multimedia':11 'name':2 'person':24 'personalizingweb':32 'platform':14 'program':3,10,15,21,30,34,38,44 'push':53 'relat':8 'screen':54 'site':33 'softwar':1 'telemarket':42 'telephoni':19 'transfer':52 'web':48 'white':57

ENTERPRISE I

Owner

Goods & Services