Computer software for use in personnel training, scheduling, recording, evaluation, monitoring, motivation, transmitting audio and video communications via electronic means, workforce management, managing volume of customers accurately, balancing costs and service levels, and matching employee skills and preferences with customer needs

'accur':27 'audio':14 'balanc':28 'communic':17 'comput':1 'cost':29 'custom':26,40 'electron':19 'employe':35 'evalu':10 'level':32 'manag':22,23 'match':34 'mean':20 'monitor':11 'motiv':12 'need':41 'personnel':6 'prefer':38 'record':9 'schedul':8 'servic':31 'skill':36 'softwar':2 'train':7 'transmit':13 'use':4 'via':18 'video':16 'volum':24 'workforc':21

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