computer programs and instruction manuals sold therewith for use in customer interaction systems, help desk, product development, and product enhancement applications, namely software for the design, entry, management, analysis and reporting of database records relating to product and service defect and enhancement information

'analysi':29 'applic':21 'comput':1 'custom':11 'databas':33 'defect':40 'design':26 'desk':15 'develop':17 'enhanc':20,42 'entri':27 'help':14 'inform':43 'instruct':4 'interact':12 'manag':28 'manual':5 'name':22 'product':16,19,37 'program':2 'record':34 'relat':35 'report':31 'servic':39 'softwar':23 'sold':6 'system':13 'therewith':7 'use':9

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