Platform as a service (PaaS) featuring computer software platforms for use in the fields of customer support, help desk, customer relationship management, customer service, and customer engagement; platform as a service (PaaS) featuring computer software platforms for creating and using bots, for automating, facilitating and managing customer interactions, and for collecting data involving such customer interactions and providing analytics and reports for same

'analyt':59 'autom':43 'bot':41 'collect':51 'comput':7,34 'creat':38 'custom':16,20,23,26,47,55 'data':52 'desk':19 'engag':27 'facilit':44 'featur':6,33 'field':14 'help':18 'interact':48,56 'involv':53 'manag':22,46 'paa':5,32 'platform':1,9,28,36 'provid':58 'relationship':21 'report':61 'servic':4,24,31 'softwar':8,35 'support':17 'use':11,40

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