OFFERING TECHNICAL ASSISTANCE IN THE ESTABLISHMENT AND OPERATION OF CUSTOMER SERVICE ENVIRONMENTS ON E-COMMERCE WEB SITES, INCLUDING THROUGH PROVIDING AUTOMATED TECHNOLOGY TO GUIDE AND ASSIST CUSTOMERS, ANSWER QUESTIONS AND ESCALATE TO LIVE REPRESENTATIVES, AND PROVIDING E-COMMERCE TECHNICAL INFRASTRUCTURE; PROVIDING TRAINED PERSONNEL FOR ANSWERING CUSTOMER INQUIRIES AND/OR CUSTOMER COMPLAINTS REGARDING THIRD PARTY PRODUCTS, ORDERING THIRD PARTY PRODUCTS, AND CONSULTATION RELATED THERETO

'and/or':50 'answer':29,47 'assist':3,27 'autom':22 'commerc':16,40 'complaint':52 'consult':62 'custom':10,28,48,51 'e':15,39 'e-commerc':14,38 'environ':12 'escal':32 'establish':6 'guid':25 'includ':19 'infrastructur':42 'inquiri':49 'live':34 'offer':1 'oper':8 'order':57 'parti':55,59 'personnel':45 'product':56,60 'provid':21,37,43 'question':30 'regard':53 'relat':63 'repres':35 'servic':11 'site':18 'technic':2,41 'technolog':23 'thereto':64 'third':54,58 'train':44 'web':17

FINALI

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