GIVA

Owner

Goods & Services

Downloadable computer software for synchronizing user directory data from Lightweight Directory Access Protocol (LDAP) and network directory servers to cloud-based help desk, customer service, and information technology service management databases

Software as a service (SAAS) services featuring software for managing information technology help desk tickets and customer service requests, for incident management, for information technology change management, for information technology asset tracking, and for knowledge management, and for generating reports and data dashboards; Providing temporary use of on-line non-downloadable software for help desk, customer service, and information technology service management, namely, ticket tracking, workflow automation, asset management, knowledge management, and reporting; Technical support services, namely, troubleshooting of computer software problems