GRATE

Owner

Goods & Services

Software as a service (SaaS) featuring software for enabling secure digital recognition, rating, and feedback between consumers and service providers; Software as a service (SaaS) featuring software for generating, aggregating, verifying, managing, analyzing, and recording service recognition and performance data across physical, digital, and remote service environments; Software as a service (SaaS) featuring software for providing and managing access to service recognition and performance data; Providing online non-downloadable computer software for enabling secure digital recognition, rating, and feedback between consumers and service providers; Providing online non-downloadable computer software for generating, aggregating, verifying, managing, analyzing, and recording service recognition and performance data across physical, digital, and remote service environments; Providing online non-downloadable computer software for providing and managing access to service recognition and performance data; Providing application programming interfaces (APIs) for software integration in the field of service recognition and performance data

Collection and analysis of customer satisfaction and service performance metric data for service providers for business purposes; Business information services, namely, collecting, analyzing, and reporting service recognition and performance data for business decision-making purposes; Business data analysis relating to customer recognition, service provider performance, and frontline service workforce insights; Providing business intelligence services relating to customer service quality; Promoting the sale of goods and services of others by means of contests and incentive award programs; Conducting incentive award programs to promote quality customer service and service provider excellence and improvement.

Downloadable computer software for enabling secure digital recognition, rating, and feedback between consumers and service providers through the use of QR codes, near field communication (NFC) tags, and Internet web links; Downloadable software in the nature of a mobile application for enabling secure digital recognition, rating, and feedback between consumers and service providers through the use of QR codes, near field communication (NFC) tags, and Internet web links; Downloadable computer software for generating, aggregating, verifying, managing, analyzing, and recording service recognition and performance data across physical, digital, and remote service environments; Downloadable computer software for providing and managing access to service recognition and performance data.