Computer software, namely, agent performance management software for recording, monitoring and screen capture of calls in an inbound or outbound multi-channel contact center and providing software modules to support quality evaluation, coaching, e-learning, survey, reporting and analysis of agent performance in the contact center

'agent':4,43 'analysi':41 'call':15 'captur':13 'center':25,48 'channel':23 'coach':34 'comput':1 'contact':24,47 'e':36 'e-learn':35 'evalu':33 'inbound':18 'learn':37 'manag':6 'modul':29 'monitor':10 'multi':22 'multi-channel':21 'name':3 'outbound':20 'perform':5,44 'provid':27 'qualiti':32 'record':9 'report':39 'screen':12 'softwar':2,7,28 'support':31 'survey':38

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