HEARTSMART

Owners

Goods & Services

Computer software for managing reverse logistics; computer software for managing helpdesk functions, namely, call tracking, incident creation, problem resolution, and workorder and repair order creation; computer software for receiving, sorting, routing, and shipping packages related to repairs and inventory; computer software for managing inventory in multiple stock rooms and warehouses and belonging to more than one inventory owner; computer software for managing technicians and relevant repair information regarding the products being serviced, namely, failure/symptom/resolution information, parts repaired and/or replaced, comments, observations, parts ordered from inventory, parts returned to inventory, applicable charges to appropriate billing entity; computer software for managing customer accounts, service activity, payables/receivables; computer software for managing customer assets, appropriate services/warranties applicable to each; computer software for the purpose of tracking products to be assembled/kitted and also disassembled/decompiled; computer software for the purpose of managing products, inventory, and repairs for multiple manufacturers, multiple business partners and multiple end-users; computer software that allows accessibility to manufacturers, business partners, end-users, and others to monitor progress/status and view historical information