Communications services, namely, providing private and secure real-time electronic communication, so that technicians can communicate with computer users and provide technical support

'communic':1,12,17 'comput':19 'electron':11 'name':3 'privat':5 'provid':4,22 'real':9 'real-tim':8 'secur':7 'servic':2 'support':24 'technic':23 'technician':15 'time':10 'user':20

Downloadable software that allows technicians to remotely access, diagnose, and repair a user's computer system

'access':8 'allow':4 'comput':15 'diagnos':9 'download':1 'remot':7 'repair':11 'softwar':2 'system':16 'technician':5 'user':13

Nondownloadable software that allows technicians to remotely access, diagnose, and repair a user's computer system

'access':8 'allow':4 'comput':15 'diagnos':9 'nondownload':1 'remot':7 'repair':11 'softwar':2 'system':16 'technician':5 'user':13

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